Training Specialist

Title:    Training Specialist

Description:

Training Operations Specialist

Role Purpose/Summary

This Operations Specialist supplies critical support to the Technical and Applications organizations with rigor related to standard process and tools. This individual is responsible for acting as a subject matter expert in their area(s) of ownership, enabling the training organization to focus on the customers and team. As an integral member of the Operations team, this individual is expected to demonstrate safety-first mindset with attention to compliant execution, maintaining applicable processes as part of the Quality Management System and EHS policies and procedures in addition to driving a culture of belonging, inclusiveness, and people development, directly and indirectly, throughout the Technical and Applications organizations.

Essential Responsibilities

• Daily execution of specialized expertise and depth of technical knowledge in operations.
• Applies general knowledge of business developed through education or experience.
• Interpretation of procedures to resolving problems, with mindfulness to how each step and team member contribute to the overall operational execution.
• Ability to independently solve problems with significant degree of complexity.
• Maintain and respond with urgency to all incoming requests of applications operations for field assistance including, but not limited to, application tool support, quoting, availability of training days, and relevant metrics and data.
• Drive improvements in customer experience through efficient and effective operations and customer communications processes.
• Support onboarding and offboarding of applications resources, including access and assets, and maintenance of overall clinical applications team reference.
• Enable daily operations of applications organization, readily catching and owning tasks that prevent focus on the customer and clinical applications specialists, including scheduling of resources, extension of training expirations, cancellations, financial inquiries, and MCT (My Customer Training) guidance.
• Drive improvements in customer experience through efficient and effective operations and customer communications processes.

Qualifications/Requirements

• High School Diploma, GED, or local equivalent with minimum 2 years of Operations/Customer Service experience.
• Strong, demonstrated knowledge of current computer/office communications technologies with expertise in PowerPoint, Word, Excel, and Outlook.
• Experience in Operations or Customer Service with demonstrated interpersonal and communication skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to energize, develop, and build rapport. Act with optimism, humility, and hustle.

Desired Characteristics

• Bachelor’s degree
• Demonstrated ability to work independently as well as with a team
• Experience interfacing with both internal team members and external customers
• Demonstrated self-starter, self-directed, team-oriented individual who thrives in a fast paced, dynamic business environment with effective time management and organizational skills.
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve, demonstrating a continuous improvement mentality to drive change management.

Key skills for this job – Knowledge of Microsoft Office, attention to Detail and able to professionally communicate via emails, sending customer pre-training materials, customer facing so detail to attention is key. Keep customer information correct when performing daily tasks is a must!

Mandatory skills:

Microsoft Office, PowerPoint, Word, Excel, Outlook.
Operations, Customer Service.
Quality Management System.
EHS policies, EHS procedures.
customer communications, clinical applications.
onboarding, offboarding, training materials.
business environment, time management, continuous improvement, change management.