Front Desk Agent/Night Auditor

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Responsibilities and Duties

*Greet all customers who approach the Front Desk in a smiling, friendly manner.

*Check-in arriving guests in the most efficient manner possible, following all established procedures.

*Ensure required identification is taken from guests at check-in in line with local legislative requirements

*Check-out departing guests in the most efficient manner possible, following all established procedures and polices.

*Ensure accuracy and verify proper cash handling procedures are followed.

*Count cash drawer at beginning and end of each shift.

*Prepare shift deposit accurately, following standard procedures.

*Handle complaints efficiently and courteously. Listen carefully to the guest’s problem. If possible, take immediate personal responsibility to correct the problem. If you cannot correct the problem with available resources, notify your supervisor or the General Manager immediately.

*Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to proper extension.

*Be knowledgeable about scheduled groups and meetings.

*Coordinate with Maintenance on any guest reported or observed problems.

Up-sell rooms where possible to maximize hotel revenue

*Follow established hotel safety protocols and procedures at all times.

*Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

This job requires ability to perform the following:

*Occasional carrying or lifting items weighing up to 50 pounds

*Handling objects, products and computer equipment

*Basic computer skills to operate various property management and reservations systems, etc.

Ability to stand for entire shift.

Other Qualifications :

*Being passionate about people and service

*Strong communication skills essential when interacting with guests and employees

*Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.

*Basic math skills are used frequently when handling cash or credit.

*Problem solving, reasoning, motivating and training abilities are often used

*Have the ability to work a flexible schedule including nights, weekends and/or holidays

OnQ Experience preferred as well as previous hotel front desk experience.

Extra perks associated with this role will be discussed at the time of the interview!

Job Type: Full-time

Pay: $9.00 - $11.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
To keep our front desk team safe we have installed plexiglass barriers and provided gloves, masks, hand sanitizers and disinfectants.

Experience:

• Front Desk: 2 years (Preferred)
• OnQ: 2 years (Preferred)

Working Days:

• Monday (Required)
• Tuesday (Required)
• Wednesday (Required)
• Thursday (Required)
• Friday (Required)
• Saturday (Required)
• Sunday (Required)

Work Location:

• One location

Work Remotely:

• No