Tasks and Responsibilities:
- Analyzing and improving the performance of software programs, applications, web services, web-based customer portals and support services.
- Ensuring end-user proficiency with new systems, programs, and applications across departments.
- Testing and debugging by conducting a thorough review process for quality assurance and data completeness of the systems and Eliminate dependencies on QA team.
- Technical writing for through internal process documenting to facilitate easy reading and understanding the processes.
- Advanced process modeling by creating a flow diagram with UML
- Data analysis with advanced Excel functions and SQL to understand, manipulate, and pull insights from data sets.
- Ensuring that computer hardware remains compatible with system enhancements and updates.